Frequently Asked Question

Payment failure may have several causes, here are some common reasons along with corresponding solutions:

Common causes:

1.Network connection issues:

- Unstable network or disconnected.

2.Payment Method Issues:

- Insufficient balance on the bank card.

- Incorrect bank card information entered.

- Bank card is locked or transaction is restricted.

- Payment password incorrect.

3.Payment Platform Issues:

- Payment platform is experiencing system failure or maintenance.

- The security mechanism of the payment platform was triggered, suspecting the transaction to be risky.

4.Browser or device issues:

- The browser does not support or there is a compatibility issue.

- Device security settings too high, blocking payment operations.

5.Order Issues:

- Product stock is insufficient or the item has been discontinued.

- Incomplete or incorrect order information.

Solution:

1.Network connection issues:

-Check the network connection to ensure stability.

-Attempt to restart the router or change the network connection.

2.Payment method issues:

- Confirm that the bank card balance is sufficient.

- Check and enter the correct bank card information.

- Contact the bank to confirm the card status, unlock or lift restrictions.

- Confirm the payment password is correct.

3.Payment Platform Issues:

- Wait for the payment platform to restore services or contact customer service for information.

- Try using other payment platforms or payment methods.

4.Browser or device issues:

-Update your browser to the latest version.

-Try using a different browser.

-Adjust the device's security settings to allow payment operations.

5.Order Issues:

-Check if the product is available for purchase and confirm the stock.

-Ensure order information is filled carefully and accurately.

Suggestions:

Contact customer service: If the above methods do not resolve the issue, please contact our customer service for more professional solutions.

Check account status: Confirm that your account has not been frozen or restricted in use。

Check payment limits: Some banks or payment platforms may have daily or per-transaction limits, ensure that your transactions do not exceed these limits.

When extracting static residential proxies, select the sub account to be used (single choice, please add the sub account to the user list before extraction) and the IP to be extracted (multiple choices are allowed), select the generation rule, and click “Generate Proxy”.

When extracting static data center proxy, select the sub account to be used (single choice, please add the sub account to the user list before extraction) and the IP to be extracted (multiple choices are allowed), select the generation rule, and click “Generate Proxy”.

If you encounter a proxy failure, don't worry, you can use the curl command for preliminary troubleshooting.

Run following command in you CMD:

curl -x username:password@server:port http://api.ip.cc -i -v

If you use API,use this:

curl -x server:port http://api.ip.cc -i -v

You will receive an HTTP status code, which is the basis for determining your proxy failure.

You can find the problem and solution corresponding to your status code in the following table