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Proxy Knowledge Guide
If you can't find something or need assistance, please contact us at [email protected]
If you encounter a proxy failure, don't worry, you can use the curl command for preliminary troubleshooting.
Run following command in you CMD:
curl -x username:password@server:port http://api.ip.cc -i -v
If you use API,use this:
curl -x server:port http://api.ip.cc -i -v
You will receive an HTTP status code, which is the basis for determining your proxy failure.
You can find the problem and solution corresponding to your status code in the following table
|
HTTP status code |
problem |
Solution |
|
403 |
Domain name ban |
Try using another domain name |
|
407 |
No username and password entered |
Check if the account password was not entered when using the account password proxy |
|
490 |
There is no IP address in this area |
Choose another region to try |
|
509 |
Port expiration(API) |
Extract new IP and port again |
|
512 |
White list authentication error(API) |
Check if the IP has been added to the whitelist (if the current machine has multiple IPs, it is recommended to add them all), and if the IP has changed after being added |
|
513 |
The requested region does not exist (API) |
Choose another region to try |
|
610 |
IP is Chinese Mainland IP |
Use a IP that is not from Chinese Mainland |
|
612 |
Account password error, sub account traffic limit |
Check if the sub account has reached the set limit of used data, if there is any remaining available data in the account, and if the account password used is correct |
|
613 |
The main account has no remaining available data (data used up or package expired) |
Choose another region to try |
|
614 |
The concurrent number exceeds the limit |
Reduce concurrency or contact our sales team to increase concurrency limits |
|
622 |
Port ban |
Try accessing other ports again |
Due to policy, this service is not available in mainland China.Thank you for your understanding!
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